F.A.Q's

Frequently Asked Questions * The answers in the following FAQ contain Camden Sounds terms and conditions.

· Q. How is my purchase shipped?

· A. Goods shown on Camden Sounds online shop are shipped via DPD insured courier and should be with you within 1-4 days of purchase. An email will be sent to your supplied email address on despatch.

· When will you take payment from my card?

· A. Payment is automatically taken via our secure online payment system once your order is placed online.

· Q. What do you guarantee?

· A. All products are supplied with a 12 month manufacturer’s guarantee unless otherwise specified. * (manufacturers terms apply). We also guarantee that you have a pleasant shopping experience from log on.... to checkout...., to delivery.

· Q. How can I pay?

· A. Camden Sounds accept payment via : Visa, MasterCard, Maestro and PAYPAL.

· Q. How do I know that my details are safe and the site is secure?

· A. We use SSL (Secure Socket Layer) , a cryptographic system which encrypts your data from PC to our servers. Credit card information is never sent over an unsecured connection and no card details are stored on our system.

· Q. What do I do if my item is faulty?

· A. If the item you have ordered arrives faulty or develops a fault within the first 14 days (and the fault is covered by the manufactures guarantee), first notify us via email quoting your customer reference and the fault. We will then respond with a returns form for you to print out and add to package to return. Please then return the item to the address below and please ensure that the item is packaged in the original packaging. All monies for postage will be refunded by Camden Sounds (if there is a genuine fault). The item will be checked and either replaced or repaired and sent back to the customer at no extra charge. Please ensure that the item is genuinely faulty before returning and the fault is not down to user error. Camden Sounds cannot be responsible for products returned due to user error or misuse and in the event of us receiving products back that we deem to be fully working, the return postage monies will not be refunded as stated above and additional costs will be incurred to return the product back to you (which may include inspection fees). If a fault occurs (covered by the manufacturers guarantee) after 14 days of receiving the product then please follow the same steps as above but return postage costs to Camden Sounds will not be refunded but the product (once repaired or replaced) will be returned to the customer at no extra charge.
All returned goods must be returned in adequate packaging. Camden Sounds cannot be responsible for any damage that is incurred to goods that are not packaged in the original packaging that the goods were originally shipped in. If you do not have the original packaging, then please obtain some suitable packaging to ensure that the returning goods are protected during transit.

Please send the package via a recorded delivery so that a signature is required, Camden Sounds will not be responsible for any packages mislaid, lost or stolen in transit.

Returns: Camden Sounds Ltd

42a New North Road
Huddersfield
Yorkshire
HD1 5LN

· Q. What if I don't want the to keep the item once I have received it?

. A. All goods and services are supplied in accordance with the Consumer Protection (Distance Selling) Regulations 2000 (SI 2000). If you are not satisfied with your purchase, you have the right to cancel your order by notifying us in writing or via e-mail within 7 working days from the date of delivery. It is then your responsibility to return any such goods in the condition in which they were supplied to you by us. Any cancelled or returned orders will be subject to a cancellation / re-stocking fee of £10. This is to cover the administration costs and credit card charges incurred. This amount will be deducted from the final value of the refund. The consumer is also responsible for the cost of returning any goods to us. Goods received back incomplete, damaged or in any condition other than saleable as new, will be returned at the consumers cost. Please note, we are unable to accept back any software that has been opened, installed or registered. Send returned packages via a recorded delivery so that a signature is required, Camden Sounds will not be held responsible for any packages mislaid, lost or stolen in transit.

· Q. Can I order outside the UK or get my order shipped abroad?

· A. Yes - we ship to Scandinavia (Sweden, Norway, Denmark & Finland) & the rest of Europe - there is a list of countries we ship to on the Shipping page.

· Q. What are the shipping costs?

· A. Shipping costs are calculated by the weight and the value of the products. For heavier, more bulky items, ie: Amplifiers and cases, a shipping surcharge is included in the shipping price shown at the checkout. *Please note: For multiple orders on non mainland UK shipping an extra surcharge may apply.
Please email us on : info@camdensounds.co.uk if you have any other questions.

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

· Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

· Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Camden Sounds is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new keyboard from us we would accept their old and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Goods are marked with the bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Disclaimer
We try to provide accurate information for all the products on our site, and try to keep this information up to date. However, we cannot guarantee the accuracy of the descriptions or images, and Camden Sounds cannot accept responsibility for possible errors. Promotions offering free or extra value items may end at any time. Camden Sounds will endeavour to fulfill promotion deals but cannot be responsible for manufaturers promotions ending. We aim at all time to have accurate pricing information, however some items are listed at ex-demo prices and we aim to update them as soon as they have sold. All prices displayed are updated regularly and in certain circumstances the price might be higher or lower than advertised. You will be contacted within 24 hours if there has been an error.

Privacy
We collect information about you to process your order and to provide you with the best possible service. All personal data that we collect will be used in accordance with the Data Protection Act 1998, held securely, behind a firewall and with physical and procedural protection, in agreement with our internal security policy.
We will not pass on, rent or sell any personal information to any third parties for any reason whatsoever. Only our employees have access to this information, and only to provide our customers with services they have requested.
Camden Sounds does not store credit card information either electronically or physically. Customer’s credit card information is seen only by our real-time payment service provider.

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